What is Business Text Messaging?
Business text messaging is a communication tool that lets businesses and consumers send/receive SMS messages via 1:1 two-way messaging or through automated outbound bulk messages.
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What is Business Text Messaging?
While business SMS platforms work on mobile devices, they’re also accessible on desktop computers. This makes reviewing message history, managing automated and real-time texting, and monitoring outbound SMS marketing campaigns much easier.
Businesses can purchase toll-free or local VoIP phone numbers used exclusively for SMS, assign each employee a number, give multiple agents access to the same phone number and messaging dashboard, or create a dedicated shortcode for outbound texts only.
Today, business SMS is available as a standalone product or as a feature of unified communications or contact center software.